In compliance with the Law on Information Society Services and Electronic Commerce, Law 34/2002 (LSSI-CE), we make available to all users and visitors of our Website all the information necessary for the correct knowledge of the owners of the website, as well as our usage regulations and privacy policy.
1. Domain Ownership and Pharmacy Identification:
Domain: farmaciaartola24horas.es
Pharmacy: FARMACIA ARTOLA
Owner: María del Carmen Castro González
Membership number 4216
Sanitary registration number:
CIF: 48824245Y
Adress: Km 194.4, N-340,29604
Contact telephone: 952 83 25 89
Contact email: FARMACIAARTOLA24HORAS@GMAIL.COM
Compliance with the RGPD and LOPD Privacy Policy: The owner of the pharmacy, in his capacity as responsible for the personal data file, informs the user and client of this website of the existence of an automated personal data file called Clients, where The personal data that the user and/or client voluntarily communicate through the different contact forms, emails and registration forms found on our website are collected and stored. (Our privacy policy is detailed below.)
2. Contact details of the Health Authority:
Spanish Agency for Medicines and Health Products:
Telephone: 902 101 322
https://www.aemps.gob.es/
https://cima.aemps.es/cima/publico/home.html
Ministry of Health of Andalusia
Telephone: 955 00 63 00
https://www.juntadeandalucia.es/organismos/saludyconsumo.html
llustrious Official College of Pharmacists of Malaga
Telephone: 952 21 51 46
3. Code of ethics:
Our pharmacy is adhered to and we work under compliance with the code of ethics and Good Practices in Community Pharmacy and Basic Standards of Quality and Procedures promoted by the General Council of Official Colleges of Pharmacists of Spain.
4. Object:
The owner makes available to users a platform through which users can access a wide variety of parapharmaceutical, aesthetic and cosmetic products through promotions of a fixed duration and of Spanish national scope, subject to the particular conditions included in this document.
The owner reserves the right to make modifications and/or updates to these conditions, of which the client will be informed in advance for acceptance or rejection if they are substantial.
We specifically want to let our Clients and Users know that this website is aimed exclusively at an audience over 18 years of age.
Additionally, this website has a specific section for the sale of medicines for human use not subject to a medical prescription, for which it has authorization from the Spanish agency for medicines and health products, displaying the European logo that identifies this website as a pharmacy specially enabled for this purpose.
5. How to Buy, Shipping costs and returns:
The customer will have the option to choose the delivery method during the purchase process: either by home delivery or direct collection at the pharmacy office.
Any costs related to the collection of products at the selected pharmacy will be the sole responsibility of the customer.
When the customer opts for the home delivery service, the purchased products will be delivered to the address indicated by the customer on the purchase form.
The home delivery service is only available for shipments within the peninsular territory. Shipments are not made to the Balearic Islands, Portugal, the Canary Islands, Ceuta or Melilla.
Our delivery system is managed in exclusive collaboration with Correos Express. We prioritize fast delivery of orders, with the goal that customers receive their products within 24 to 48 business hours after placing the order.
Drug prices include all applicable taxes.
Orders placed on Saturdays, Sundays and holidays will be processed on the next business day.
5.1.Shipping costs:
Shipping costs may vary depending on the destination, weight and dimensions of the products... although before placing the order, the customer will be informed of the exact shipping costs incurred for the order they are placing.
In general, the shipping costs that the customer who requests this type of service must assume will be €4.9 (tax included) for national shipments (excluding islands, Ceuta and Melilla).
However, special shipping services may entail an extra cost for the customer, such as:
Delivery in less than 2 hours has an extra cost of €2
Heavy shipments: when the shipment exceeds 2 kilos, the additional cost will be €0.4 per kilo (taxes included)
Additionally, we can offer campaigns and specific offers through which customers can benefit from discounts of up to 100% of the shipping costs involved in their order. (these offers will in no case be compatible with orders of medicines authorized for sale online)
5.2.Prices:
All product prices are included along with the rest of the product description, being publicly accessible, without the need to be registered as a user and are always expressed in EUROS (€)
All prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will have detailed information on the price of the product at all times.
5.3.Shipping limitations:
The Pharmacy reserves the right to fulfill those orders that, in our opinion, are not intended for the final consumer or request an unusually high number of units. We may limit them to a maximum of ten units per reference. In this case, at the Owner's discretion, the order will be totally or partially cancelled, the purchase amount will be refunded through the same payment method used and the customer will be notified via the user account email.
5.4.Unauthorized uses:
The Pharmacy reserves the right to cancel the account of the registered user or client, and may proceed to terminate this contract. In particular, cancellation may be carried out as a client and/or user in the event of detecting non-compliance with any of the contractual obligations contracted, as well as in the event of observing use of the website and/or account contrary to the general terms of use. , the website privacy policy and good faith uses accepted in the sector.
In particular, it is prohibited, and this contract will be considered breached, to register as a customer or place orders through this Website, regardless of the number and amount, by members of pharmaceutical establishments, parapharmacies or any type. distribution channel and/or resale of the products offered through this website, and/or any person directly related to them.
5.5.Guarantees and returns:
The Pharmacy guarantees that all the products offered are original brand products, with a manufacturer's warranty and without any defect, with their legally recognized warranty terms in Spain.
The customer has the right to return the products purchased within a period of 15 calendar days from the date of receipt.
Parapharmacy products (medicinal products, not considered medicines), cosmetics, food and beauty products are perishable and consumer products and, therefore, do not have a guarantee if they have begun to be consumed or if the period has elapsed. expiration date of preferential consumption that they have established have a return guarantee protected by law due to their nature as consumer goods. Therefore, once removed from the pharmacy or, in the case of products from the sales platform, delivered to the customer's home, returns will only be accepted if they present any damage beyond the control of the end customer or factory defect, as long as when the product has not been opened.
Specifically in the case of medicines, as well as certain products considered food, food supplements and phytosanitary products, due to the distribution regulations for this type of products and hygiene regulations, the return of these products cannot be made once they have been removed from the pharmacy or once they have been delivered to the customer's home, even if they are closed and/or sealed. The pharmacy will not be able to accept returns of these products once they have been dispensed and delivered to the customer, except in those cases that have been supplied in error, do not correspond to the order or have been damaged during transport. In all cases, these returned products will be destined for destruction, through the existing integrated waste management systems.
However, and given the characteristics of commercial products, customers must keep in mind that these, since they are mostly aesthetic, food and parapharmacy products, have their corresponding expiration and preferential consumption periods, guaranteeing in any case that at the time of marketing the products have a sufficient period of time for consumption.
5.6.Right of withdrawal:
In accordance with the provisions of current legislation, the client has the Right of Withdrawal by virtue of which he may return the order received in whole or in part if he verifies that it does not adapt to his expectations. To communicate your desire to exercise withdrawal, you can contact our customer service team through the contact information provided on this website, both by phone and by email. In all cases, we will assist you immediately. You can tell us the product or products that you wish to return and we will process your request.
In compliance with the regulations on the Right of Withdrawal, we provide you with a withdrawal request form, which you could use if you wish, to send us your return request.
Internal link withdrawal form/model: https://docs.google.com/document/d/1fg_8sDGwSBnZz8cLP8-TVGjd3eujaFzzw5FmP3DvkBI/edit
5.7.Refund:
Partial returns and cancellations will result in partial refunds.
The Pharmacy will manage the return order under the same system that was used for payment within a period of 3 days from confirmation of arrival at the warehouse of the returned order. The application of the refund to the Client's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
6. Privacy Policy and Legal Aspects
We inform the users and clients of this website of the policy carried out regarding the treatment and protection of personal data.
We share with you the concern about the transfer of personal data on the Internet, which is why we ensure that the data you voluntarily provide through our website will never and under no circumstances be used for any purpose other than that necessary for the provision of the services. services offered by the web.
In addition, we have the necessary security tools installed on the website to guarantee this privacy and confidentiality.
Compliance with the GDPR and LOPD Privacy Policy for email
Any communication through the email accounts of the pharmacy domain, and where applicable, any file attached to it, may contain confidential or legally protected information (LOPD15/1999 of December 13), being for the exclusive use of the recipient. There is no waiver of confidentiality or professional secrecy for any defective or erroneous transmission, and its disclosure, copying or distribution to third parties without the express authorization of the sender is expressly prohibited. If you have received a message in error, please notify the sender by sending a message to the relevant email and immediately delete the original message and all copies.
Likewise, in compliance with Law 34/2002, of July 11, on information society services and electronic commerce and Organic Law 15/99 on Protection of Personal Data, we inform you that your address email is in our files. We are pleased to inform you of your right to object, access, cancel or modify your data. If you do not wish to continue receiving our emails, you just have to send an email to the sender of the email you received, specifying CANCEL in the subject and adding in the body of the message the email address at which you receive our communications. The consent will be understood to have been given as long as you do not inform us of its revocation.
It is only planned to carry out transfers or communications of data that, due to article 11.2.c. of Organic Law 15/99 on the protection of personal data (hereinafter LOPD) must be carried out to meet its obligations with the Public Administrations in cases where this is required in accordance with the Legislation in force in each matter at all times and in your case also to other bodies such as Judges, Public Prosecutor's Office, Courts, Court of Accounts or Ombudsman.
We also inform the user that any other transfer of data that must be carried out will be brought to their attention when so provided by the LOPD, informing in an express, precise and unequivocal manner of the recipients of the information, the purpose for which it is will be used for the data, and the nature of the data transferred, or, where applicable, when the LOPD establishes it, unequivocal specific and informed consent will be previously requested from the user.
Third party providers of information society services will be understood - without limitation - to those natural or legal persons who provide the following services: a) Transmission over a communication network of data provided by the recipients of the service. b) Access services to the aforementioned network. c) Data storage or hosting services. d) Supply of content or information. e) Transport companies and parcel shipments. Likewise, the owner is not responsible for the data processing carried out by third parties who establish hyperlinks on this website, nor for those responsible to whom this website sends its visitors through hyperlinks.
6.1.Updating privacy policies:
These policies may be modified, without prior notice, whenever necessary to adapt it to any legislative, regulatory, jurisprudential, administrative change or with the purpose of adapting said policy to the instructions issued by the Data Protection Agency or legitimate object of the Pharmacy, any modification of this policy notwithstanding the above, will be published and warned on the Pharmacy website and in the policy itself. For all of the above, we recommend that users periodically read these policies in order to be aware of the changes that are made to them.
7. Cookies Policy
A cookie is a small piece of information sent by a website and stored in the user's browser, so that the website can check the user's previous activity. Among its functions is to carry out user control and obtain information about user navigation and spyware attempts by advertising agencies or any other type. We use cookies to facilitate the use of our website. These are information files that allow us to compare and understand how our users navigate through our website, and in this way we can improve the navigation process. If you do not want to receive cookies, configure your Internet browser to delete them from your computer's hard drive, block them or notify you if they are installed. To continue without changes to your cookie settings, continue on the website. Cookies can be accepted, deleted or blocked depending on the browser configuration. Most browsers tell you how to set your browser to not accept cookies, to notify you each time you receive a new cookie, and to disable cookies. If technical and/or functional cookies are deactivated, the quality of the website may decrease or it may be more difficult to identify you. The 2002 European Union directive on telecommunications privacy contains rules on the use of cookies. The storage of data (such as cookies) on a user's computer can only be done if; the user receives information about how that data is used; and when the user has the possibility to reject that operation. This article also states that storing data that is necessary for technical reasons is permitted as an exception. For more legal information consult:
DIRECTIVE 2009/136/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2009 amending Directive 2002/22/EC on universal service and user rights in relation to communications networks and services electronic communications, Directive 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications sector and Regulation (EC) No 2006/2004 on cooperation in consumer protection.
DIRECTIVE 2009/140/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 November 2009 amending Directive 2002/21/EC on a common regulatory framework for electronic communications networks and services, Directive 2002/EC 19/EC on access to electronic communications networks and associated resources, and their interconnection, and Directive 2002/20/EC on the authorization of electronic communications networks and services
7.1.Cookies used on this website:
Following the guidelines of the Spanish Agency for the Protection of Personal Data, we proceed to detail the use of cookies in order to inform you as accurately as possible about it.
7.2.This website uses the following cookies:
Session Cookies: identification, configuration and registration cookies, for user identification and for the provision of the services requested by the user. They are cookies designed to obtain and store data while the user accesses our website, making it possible to guarantee that the users who write comments on the blog, discussion forums and other actions provided by this website are human and not automated applications, thus combating this. forms spam.
Analysis Cookies: they allow us to calculate the number of users and thus carry out statistical measurement and analysis of the use that users make of the service. To do this, your browsing on our website is analyzed in order to improve the offer of products or services that our website offers you.
Navigation Cookies: which collect information about the use that visitors make of our website, the purpose being to improve the functioning of our website. Functional Cookies: which allow us to remember information and the most personal characteristics. By visiting our website, you are accepting the installation of these cookies on your device.
7.3.This website uses the following third-party cookies:
Google Analytics: Google Analytics Stores cookies to be able to compile statistics on its traffic and volume of visits. By using our website you are consenting to the processing of information about you by Google. Therefore, consequently, the exercise of any right in this regard must be done by communicating directly with Google. Google Analytics will not collect personal information about users.
Social networks: By using the social registration, you authorize the social network to store a persistent Cookie. This Cookie makes it possible to remember your identification in the web service. This Cookie can be deleted, and you can also cancel the access permissions of the services from the privacy settings of the social network in use. Each social network uses its own cookies, making it possible for you to share different content by clicking on share or like buttons, thus being able to interact with the content of different social networks. Regarding the conditions of use of these cookies, as well as the information they collect, they are regulated by the privacy policy of the specific social network.
Deactivation or elimination of cookies: At any time you may exercise your right to deactivate or eliminate cookies from this website. These actions will be carried out differently depending on the browser you are using. We indicate below the following links, where you can find more information about the different browsers.
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
- Internet Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
- Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
- Safari: http://support.apple.com/kb/ph5042
Additional notes: we are not responsible for the veracity or content of the privacy policies that third parties may have in this cookie policy. Browsers are the means that are responsible for storing cookies, and it is from this place where your right to deactivate or eliminate them is carried out or must be carried out. We cannot guarantee the correct or incorrect function of cookies by the aforementioned browsers. Regarding Google Analytics cookies, we store cookies on servers in the United States, committing ourselves not to share them with third parties, except in those cases where it is necessary for the proper functioning of the system or when required by law. Google Inc. is a company that guarantees that the data that has been transferred will be protected in accordance with current European regulations. Google will not save your IP address. For any other questions or queries about our cookie policy, do not hesitate to contact us.
8. Place of contract and applicable jurisdiction:
The Courts and Tribunals will be those established by the applicable legal regulations regarding competent jurisdiction. The contracting conditions are governed by Spanish legislative regulations. In the event of a dispute, which may arise from the purchase conditions or from the purchase procedure itself, the parties, in the event that a consumer intervenes as a party, submit to the Courts for the resolution of conflicts that may arise. Courts of the domicile of the consumer and user.
8.1.Access to dispute resolution platform:
In compliance with the European Union (EU) regulation No. 524/2013 of the European Parliament and Council of May 21, 2013, we provide the access link to the online dispute resolution platform of the European Union. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES
8.2.Safeguard clause:
All clauses or provisions of this contract must be interpreted independently and autonomously, with the rest of the stipulations not being affected in the event that one of them has been declared void by a court ruling or final arbitration resolution. The affected clause or clauses will be replaced by another or others that preserve the effects sought by the conditions of use.